Mar 25 2008
HOW IS IT POSSIBLE TO HATE SPRINT BEFORE I AM EVEN A CUSTOMER?!!!
Ah… well let me explain to you how this is possible in so many ways…
I posted recently about my cell phone dilemma. Well, I finally decided I would transfer my phone to Ryan’s parents’ family plan. They have an extra line that would cost me about $25/mo. I figured, at that price I’m willing to live with a cell phone. And deal with yet another cell phone company. I don’t know though, after today I am swinging back into the ‘All cell phone companies are nefariously evil, don’t give them your money’ camp. (I love the word ‘nefarious’. It should be used much more often.)
I decided this morning I would finally take care of this phone thing before work. My crap Verizon Razr is dying, and Ryan’s is pretty much dead, and it just needs to be done ASAP. How hard could it be? I just needed to go to the Sprint store and they could port my phone # over to the Sprint account, no problem. Ha! I should have known. I am always thinking these impossible things are possible. Impossible things like cell phone companies being competent. Impossible things like me being able to interact with customer service without getting sofa king pissed. (If you don’t get ’sofa king’ say it fast 5 times and you will get it.)
I get to the Sprint store right at 10AM when they open. There are already 6-7 people in line in front of me though, so I wait. I wait 30 minutes. They finally call my name. I explain I want to port my phone #. They say sure! No problem, what is the account #? I give said account #. This is where it starts getting dicey.
Retarded Sprint Dude (RSD): “Oh, I’m sorry, our computer system is down and we can’t access that account.
Me: “Hm… okay well then why didn’t you say that the system was down when I came in instead of making me wait 30 minutes?!”
RSD: “Oh, well, not ALL the computers are down, so we *might* have been able to access your account! BUT - you can call the Sprint customer service on the phone and they can help you!”
Me: “Wait, so I can do this over the phone and I didn’t have to come in the store?”
RSD: “You can do everything over the phone.”
Me: “So why did they tell my mother in law that I had to come into the store to do this??!!!”
RSD: (totally ignoring my question) “Well if you call them they can take care of you. Otherwise you have to wait four hours before our system in the store is back up.”
OK. Great. I just wasted 30 minutes waiting for someone to tell me (a) I didn’t have to come in at all, and (b) they can’t help me.
I call Sprint immediately (while still in the Sprint store):
Crappy Sprint CS (CSCS) : Hello, thank you for calling Sprint customer service. Our computer system is currently updating. Please call back in 2 hours and we will be able to help you.
Wow. Okay. Their computers are ‘updating’ eh? Yeah right.
I call Sprint back at 1PM.
CSCS: Hello welcome to Sprint Customer Service. How can I help you?
I explain what I need to do, give the account #.
CSCS: Please hold for a moment.
I hold for 5 minutes.
CSCS: Okay I can do that for you. Please hold.
I hold for 5 more minutes.
CSCS: Okay I need your Verizon account number and password to transfer your phone #.
Me: Crap, I don’t have the account number. Can I call you back?
CSCS: We can call you back in 5 minutes.
Me: Great!
I call Verizon and get the account number. I wait 15 minutes. No call back from Sprint. I call Sprint:
CSCS: Hello, thank you for calling Sprint customer service. Our computer system is currently updating. Please call back in 4 hours and we will be able to help you.
And that, my friends, is why I hate Sprint, and I don’t even have their service yet.
UPDATE (3/26/08):
After:
1 trip to the Sprint Store,
7 phone calls to Sprint Customer Service,
and 2+ hours of my time over 2 days…
I have (finally) successfully ported my phone number to Sprint.
Thank the Lord. (I am NOT being sarcastic.)
